Cybersecurity Solutions: Defend. Comply. Evolve.
Our cybersecurity services are designed to help organizations stay ahead of constantly evolving cyber threats while meeting industry compliance requirements. Whether you need to secure your data, assess current security gaps, or prepare for audits, our team helps you reduce risk and strengthen your security posture.
Threat Prevention at Every Level
We implement advanced threat protection across endpoints, networks, cloud platforms, and user identities to stop breaches before they happen.
Real-Time Detection & Response
Our managed detection and response (MDR) services monitor your environment 24/7, identifying and neutralizing threats in real time.
Audit-Ready Compliance Support
Stay aligned with HIPAA, CMMC, GLBA, and other frameworks through continuous monitoring, reporting, and policy enforcement.
Security Roadmapping & Strategy
We don’t just react, we plan. Our vCISOs work with you to build long-term cybersecurity strategies tailored to your business goals.
24/7 Threat Monitoring and Expert-Led Response
Our MDR service provides continuous security monitoring, advanced threat detection, and rapid incident response without requiring a full internal SOC. We correlate threat intelligence, behavioral analytics, and machine learning to detect suspicious activity early. Our cybersecurity experts triage and respond to threats in real time to minimize impact and prevent downtime.
Behavioral Analytics
Detect unusual activity across your environment using machine learning and advanced analytics.
Threat Hunting
Proactive investigation to uncover threat actors before they can cause harm.
24/7 Security Operations
Proactive monitoring and incident response from our dedicated Security Operations Center (SOC)
Custom Alerting & Reporting
Actionable alerts and detailed reports that align with your business and compliance needs.
Know Your Risks. Close the Gaps.
Our Security Assessments help you identify vulnerabilities, evaluate your security posture, and prioritize remediation efforts. Using industry standards like NIST, CIS, and ISO 27001, we deliver actionable insights to guide decision-making and meet compliance expectations. Whether for internal readiness or third-party audits, we help you prepare with clarity and confidence.
Comprehensive Vulnerability Scanning
Identify weaknesses across systems, networks, and applications before attackers do.
Compliance Gap Analysis
Evaluate how well you align with frameworks like HIPAA, CMMC, PCI-DSS, and FFIEC.
Risk Reporting
Executive level and Technical summaries with board-ready metrics and risk scores for leadership visibility.
Remediation Roadmaps
Step-by-step guidance to address gaps and improve your security posture over time.
Contain. Investigate. Recover.
When a cyber incident strikes, every second counts. Our Incident Response and Digital Forensics services are designed to rapidly identify, contain, eradicate and remediate threats. This minimizes downtime, financial loss, and reputational damage. With expert investigators, threat intelligence, and forensic tools, we uncover the root cause, assess the scope of the breach, and help strengthen your environment against future attacks.
Root Cause & Impact Analysis
Detailed forensic investigations that determine how the attack happened, what systems were affected, and what data was compromised.
Containment, Eradication & Remediation Support
Expert threat isolation and step-by-step remediation to resume operations securely and compliantly.
Post-Incident Reporting & Prevention
Comprehensive documentation for internal stakeholders, regulators, and insurance providers, plus recommendations to harden your defenses.
24/7 Incident Response Readiness
A dedicated team ready to respond to ransomware, malware, data breaches, and insider threats around the clock.
Test and Understand Weaknesses.
Our Penetration Testing services simulate real-world cyberattacks to uncover hidden vulnerabilities in your systems, applications, and network before threat actors do. By mimicking the tactics of malicious hackers, our certified ethical hackers provide a detailed report and remediation plan, empowering your team to close critical security gaps. Regular testing strengthens your defenses, supports compliance, and demonstrates due diligence to regulators and clients.
External & Internal Testing
Identify exploitable weaknesses from both outside and inside your environment.
Social Engineering Simulations
Test employee susceptibility to phishing, onsite entry, and other manipulative tactics.
Web Application Testing
Evaluate the security of customer-facing portals, internal apps, and APIs.
Detailed Reporting & Remediation Guidance
Clear, prioritized reports with actionable steps to address every vulnerability found.
Empower Your People
Your employees are often the most targeted entry point for cyberattacks, therefore they are your first line of defense. Our User Awareness Training equips your staff with the knowledge to recognize, avoid, and report phishing scams, social engineering attempts, and other cyber threats. We combine interactive training modules, phishing simulations, and ongoing education to foster a culture of security awareness across your organization.
Phishing Simulation Campaigns
Regular tests that assess and improve employee response to real-world phishing attempts.
Compliance-Aligned Training
Supports regulatory requirements for security awareness under HIPAA, GLBA, CMMC, and more.
Interactive Security Modules
Engaging training tailored to different roles.
Policy Acknowledgment Tracking
Ensure all users have reviewed and acknowledged key security policies and procedures.
From Start-Up to National Standard
From our beginnings as a single-location IT provider, we’ve grown into a national leader in managed IT and technology services. Our journey has been fueled by a commitment to excellence, strategic growth, and an unwavering focus on delivering exceptional client experiences. Today, with offices across the country, we support organizations nationwide with the same passion and personalized service that started it all.
2007
The Beginning
The company that was to become Complete was founded in 2007 by Jeremy Wanamaker, an IT expert passionate about empowering businesses with trustworthy IT strategy and support, with an office based in Schenectady, NY.
2011
Partnership and move to Albany
In 2011, Jeremy partnered with Benjamin Hicok and moved the office to Albany, NY. Jeremy focused on technical leadership, while Ben focused on business development. We quickly established ourselves as an up-and-coming MSP in the Albany market.
2017
First Acquisition: Waypoint Solutions Group
We completed our first acquisition, bringing Waypoint Solutions Group of Charlotte, NC into the fold. This milestone marked our first step beyond organic growth, teaching us how to acquire and integrate another MSP thoughtfully — aligning teams, systems, and client relationships. The success of this integration became the blueprint for the growth strategy that followed.
2019
Second Acquisition: Progressive Technology
Building on the lessons learned in 2017, we welcomed Progressive Technology of Bluffton, SC to the team in 2019. This second acquisition strengthened our presence in the Southeast and further refined our approach to integrating new teams and clients under one standard of service.
2023
Partnership with Heritage Technology Services
This strategic collaboration with a leading private equity firm provided the resources, vision, and backing needed to accelerate our expansion and build a national presence. With Heritage’s support, we’ve been able to invest in top talent, cutting-edge technology, and service delivery.
2023+
Strategic Acquisition
With the help of the Heritage Technology team, we set out to partner with leading companies in the Cybersecurity, Cloud and Data spaces, building out a national team of deep expertise and industry knowledge.
2025
Complete Rebrand
Today, we stand united under one name, Complete. Merging years of growth, innovation, and expertise from top technology providers across the country into one brand. Our rebrand marks the evolution of our journey into a single, national organization built on industry leadership, shared values, and a commitment to delivering world-class technology services.
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Partner with a team that brings deep expertise, a structured approach, and a track record of delivering measurable results. Our proven process ensures your technology supports your goals—securely, efficiently, and with confidence.
IT that Fits Your Industry
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